98.72% of AZOPT patients would tell a friend they were satisfied with the service they received!
AZOPT is committed to providing the highest quality of care and service to our patients. But just making this statement does not necessarily mean anything. To prove our commitment to our patients and referring physicians, we have partnered with Focus on Therapeutic Outcomes, Inc. (FOTO®) to measure functional patient outcomes and patient satisfaction.
FOTO® is the largest and most valid external database for rehabilitation; measuring patient satisfaction and functional outcomes for physical therapy patients. FOTO® measures the efficiency and effectiveness of care provided, including the amount of functional improvement achieved by our patients as a direct result of the care received, visits, duration, and patient satisfaction.
By measuring our performance against providers all over the country, we can identify our strengths and improve any areas requiring focus as it related to functional outcomes and providing an exceptional experience to our patients.
How is FOTO® beneficial to our patients’ outcomes and satisfaction?
- We are able to provide risk-adjusted comparisons of our level of quality and value to other providers of similar medical rehabilitation services. Risk adjustment parameters include such factors as care type, severity, age, and gender.
- We are able to compare the level of functional improvement for each patient at discharge and the efficiency of the care as compared to similar, risk-adjusted patients seen by other providers.
- We are able to provide outcomes reports for individual patients.
- Utilizing the Patient Specific Functional Intake/Status Reports in the clinical management of our patients will promote increased patient engagement in the rehab process, help establish realistic rehab expectations, and allow us to measure patient satisfaction in order to better understand and respond to our patient needs.
For more information on FOTO®, please visit www.patient-inquiry.com